Refunds and Returns Policy
Effective Date: August 22, 2026Research Chemical Quality Assurance
Due to the sensitive scientific nature of biochemical reagents and peptides, open or handled items cannot be returned to stock under any circumstances to preserve cold-chain integrity and avoid cross-contamination.
1. All Sales Final Policy
Because Onyx Research supplies laboratory-grade research products requiring controlled storage conditions, all sales are final once shipped. We cannot accept returns or offer refunds on correctly fulfilled orders once the shipment has departed our facility.
2. Damaged or Defective Shipments
If your package arrives damaged, compromised, or missing items due to transit errors, you must contact us within 7 business days of delivery. To process a replacement claim, please email sales@onyxresearch.us.com with the following details:
- Your Order Number
- Clear photographs of the damaged shipping container and compromised vials/packaging
- A summary description of the issue
3. Order Cancellations
Orders may be canceled for a full refund only if the request is submitted before the shipping label has been generated and dispatched. Once an order enters fulfillment or carrier custody, it can no longer be canceled or refunded.
4. Reshipment Policy
If a carrier loses a package in transit (verified via tracking logs showing no movement for 10+ business days), Onyx Research will issue a one-time complimentary reshipment to the original delivery address provided at checkout.
5. Customer Support Contact
For refund inquiries or damaged product reports, contact our team at sales@onyxresearch.us.com.